Fine paths of evidence brought into focus through a glass lens

You built the agent.
Now get expert
user feedback.

A verified human specialist tests your agent on the tasks its users need to complete.

See the feedback

The pilot targets a 48-hour turnaround.
The specialist confirms the tasks and delivery date before payment.

Make decisions deliver resultsIXO Expert Reviews / Pilot offer

Get findings you can
use in the next version.

The private report links each finding to an observed interaction and explains the recommended change.

You also receive a review summary to share with your team or client. You approve what it includes before anyone shares it.

Download the review brief

Sample review summary

IXO / EXPERT REVIEWSFICTIONAL EXAMPLE

Customer support agent
Version 1.0

Task: respond to a late deliveryNeeds changes

ObservationThe agent tells the business owner to check the order but does not explain where to find the delivery date.

Recommended changeAsk for the order number and show the owner where to check delivery status.

This is a fictional example.
The actual report names the specialist and records the tested agent version, scenarios and findings.

Can your agent help
its users finish their tasks?

Choose a specialist with experience of your users' work. Check their profile and supporting credentials before booking.

Agree up to five test scenarios with the specialist. They record where the agent helps, where it fails and what should change. IXO coordinates the review.

Choose the specialist and tasks.

Review the specialist's experience. Agree the agent version, intended users and up to five test scenarios with them.

The specialist tests the agent.

The specialist tries each scenario and records the responses. They explain which responses help the user and which need changes.

Use the findings.

The report ranks the recommended changes. After you make them, the specialist reviews those changes once within the agreed scope.

A specialist reviews
your agent.

$1,000USD / review

The fee covers one agent version and one specialist review, including a follow-up on the agreed changes.

One agent version and one verified specialist
Up to five agreed user scenarios
Observed interactions with written findings
Ranked recommendations and a review summary
One follow-up review of the agreed changes

The pilot targets a 48-hour turnaround. The specialist confirms the delivery date once they have the agreed access and test scenarios. The follow-up has a separate delivery date.

The review covers the agreed tasks. Broader user research, security audits and compliance assessments need a separate quote.

What to know
before you book

What does a verified specialist profile include?

The profile must include the specialist's identity, relevant experience and evidence of any professional credentials the review requires. Inspect that evidence and approve the specialist before payment.

Who tests the agent?

A human specialist conducts the review. The report records what they tried, what the agent returned and why they recommend each change.

What does the follow-up cover?

The specialist checks your changes against the findings from the first review. This includes one follow-up within the original scope. A new agent, extra scenarios or larger changes need a separate quote.

Who can see the conversations and feedback?

You and the specialist agree access, confidentiality and sharing permissions before the review. You approve any summary shared outside the review. Include only a public agent description in the initial request.

Request a specialist
profile before booking.

Check their qualifications and agree what the review will cover.

You built the agent.Now get expertuser feedback.

Get findings you canuse in the next version.

Customer support agentVersion 1.0

Can your agent helpits users finish their tasks?