Illustrative example · not a measured result
From observation
to acceptance criteria
- Expert finding
- The amount is wrong. The action happens before confirmation.
- Repeatable tests
- Use the eligible paid amount. Do not execute the refund before explicit confirmation.
- Target behavior
- Propose US$80, explain the amount and wait for confirmation.
- Follow-up review
- Check the corrected behavior, its explanation and other scenarios that could be affected.